Sizing

What size should I order?

We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a Size Guide general sizing guide to help you decide which size would be best for you.
We also try to provide specific details about each product in the description, so don't forget to check there! If you still have questions about that dress you're lusting after, just drop us a line at sugarcanemarket@att.net and we will try to provide any information you need to make your decision!

​I’m unsure about a size or I have a fit question. How do I find this information?

We know the every one of our amazing customers has her own unique shape and size - that’s what makes you all beautiful! Please see our general sizing guide for general information on the fit of our mouth-watering new arrivals.  If you still have questions about a specific item or measurement guidelines, get in touch with us at sugarcanemarket@att.net and we’ll help you out!

Ordedring

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Will I be charged sales tax on my order?

If you're shipping your order to Louisiana, applicable sales tax will be added automatically.

How do I apply a gift card code or a COUPON code at checkout?

At checkout, on the bottom Payment Information section there are options to click  "Add a Gift Card or Add a Coupon Code".

Can I use promo codes with the purchase of already discounted items or sale items?

Promo codes and offers cannot be combined with already discounted items or sale items.

Can I use promo codes and/or discounts with gift card purchases?

Discounts and promo codes cannot be used for the purchase of a gift card.

Was I charged twice?

We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.
To make sure your card doesn’t accidentally get ran twice, please only click the "Place Order" button once!

I get an error message when I enter my shipping and billing addresses. What’s going on?

Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!

My order won't go through. What should I do?

You’re so close to having your dream items headed to you, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!
If you continue to receive error messages, please contact us by phone at (225)380-5443 Tuesday - Saturday 11:00am - 7:00pm CST or send an email to sugarcanemarket@att.net.

I need to change something on my order. How can I do that?

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! The Sugarcane Girls are always trying to beat their records, which means they pack and ship orders fast! Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to change or cancel your order.

Where is my order confirmation?

Yippee! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add SugarcaneMarket@att.net to your safe sender list.

Shipping

When will my order ship?

Depending on your shipping selection, shipping times may vary.  If you placed a custom order you will be notified on time, but generally it takes 5-7 business days for custom orders to be processed.  Holidays may be a longer processing time.

Pick Up In-Store

When can I pick up my order?

Standard Orders
We need 1 business day to process and complete your order, but don't worry!  You'll receive an email notification as soon as it's ready to go home with you!
Monogrammed/Custom Orders
We need as little as 5 business day to process and complete your order, but don't worry! You'll receive an email notification as soon as it's ready to go home with you!  Quilts, Memory Items & Sewn Items will vary in time, but you will be notified when you item is ready.

Can I add or remove items from my order if it is pickup in-store?

If you need to make any changes to your order, please contact customer service as soon as possible. Making a change may delay when your order is ready for pickup, but it's our goal to make things right as soon as possible!

I accidentally selected "Pickup In-Store". Can I change this to ship to my address?

Please contact customer service as soon as possible to make changes to your order! We'll do our best to get your goodies to you as soon as we can!

Returns

General

I’m in love with something that’s out of stock in my size! What can I do?

There is a certain devastation that goes along with finding out that the perfect pants you had your heart set on are sold out. However, hope is not lost! We may be able to get them back, keep an eye on our website or contact us and we will keep you up to date.

Do you have gift cards?

We sure do! You can purchase gift cards here.  We’ve heard it’s a very popular gift!

How will my eGift Card be sent to the recipient?

All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.

​Does my gift card code or store credit expire?

Gift card codes and store credit codes will expire one year from the date issued.

​Do you have any store locations?

Yeah, girl… it’s your couch! (Or your beach towel… or the subway… or the elliptical!)  Which means you can shop with us 24/7! Go ahead, get your shop on!

​We also have a store in Walker, Louisiana. Come visit us soon!
Sugarcane Market Boutique & Gift Shop
34009 Walker Rd North
Suite D
Walker, LA  70785
(225)380-5443
Tue - Sat: 11am - 7pm CST
Sun & Mon: Closed

Monogramming & Custom Orders

​Which items can I monogram?

Only certain items can be monogrammed.  The items that are available for monogramming will have the option to add it.

Can I purchase an item without a monogram?

All products that offer monogram can be purchased as blanks. Simply skip the monogram information step and proceed as a standard order!

How much does adding a monogram cost?

Monogram costs may vary. The additional cost to monogram a product will be listed on its product detail page.

How will my initials display on my monogrammed product?

The standard personalization style we suggest is a 3-letter monogram with the middle letter representing the last name and being larger in size. The space to the left of the last name initial holds the initial for the first name, the space to the right holds the initial for the middle name.

Do you offer other personalization styles outside of the three-letter monogram?

Yes, we do.  Just drop us a line in the notes section at check out.  We will be in touch with you for the details :-)